Being able to get in touch with your hosting company when you have any kind of questions or experience any problems is very important and how fast they will respond and take action can be essential, particularly if your web site is business-oriented, as longer downtime often means losing potential clients. The support solutions are usually an easy way to identify actual providers from resellers. The latter generally answer just to e-mail messages or support tickets and you will need to wait for a day or more so as to get a response. In case the issue calls for a few replies, you will end up losing days in order to have a problem resolved. Using a genuine and reliable website hosting company, you'll be in a position to connect with the support team anytime and receive a quick reply whatever the issue or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Hosting

We offer 24/7 billing, customer and tech support for all of our hosting. Even if you are not our customer yet and you have some questions, we can give you a hand without delay and give you the necessary info, to give you the choice to make an informed decision when you acquire your new web hosting account. We are available any time, including weekends and holidays, and we provide various options for communication to get in touch with us - live chat, phone, e-mails and support tickets. For your benefit, we have several phone numbers globally, therefore you are able to call the one that is closer to you. The max response time for the email messages and the tickets is 1 hour. The actual response time is no more than 15-20 min, which means that you can forget about waiting for several days to get support for any task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you pick, you can reap the benefits of our 24/7 technical support services even on official holidays. Your web sites will be available all of the time and so will we. With many different contact options, you will be able to select the best way to contact us and learn more about our services if you do not have an account yet, or get assistance if you are already one of our customers. You're able to give us a call, start a chat with a live consultant, send an e-mail or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options have a one-hour reply time guarantee, even though it hardly ever takes over 20 min to get assistance irrespective of the complexity of the issue. With our customer and tech support services, we are available for you when you need us, not several days later.

24/7 Customer Support in Dedicated Servers

When you get a dedicated server from us, you can get in touch with us anytime using different channels and the max time that you will need to wait for a response is approximately 1 hour, which means that you can forget about waiting a whole day. Our customer and tech support service is online 24/7 regardless of whether it is a weekend or a holiday and we can assist you with anything relevant to the apps which are pre-installed on the server. To contact us about a tech matter, you're able to open a ticket from the Help section of your billing Control Panel or you could send us an e-mail. In case you have any kind of basic questions or you'd like to learn more about our web hosting services before you order, you can take advantage of our live chat or you could call one of the local numbers that we have in various countries around the globe. When you'd like to receive assistance with third-party software that you cannot set up or manage effectively, you'll be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.