In case you have ordered a hosting package and you have some inquiries connected to a given function/feature, or if you have confronted a certain predicament and you require assistance, you should be able to touch base with the respective client support staff. All hosting providers deploy a ticketing system regardless of whether they offer other ways of contacting them apart from it or not, due to the fact that the most efficient way to fix a problem most often is to open a ticket. This model of communication renders the replies exchanged by both parties easy to track and allows the help desk support staff representatives to escalate the problem in case, for instance, an administrator must intervene. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you need to use no less than two separate accounts to contact the tech support team and to actually manage the hosting space. Non-stop switching from one account to another might sometimes be a bore, not to mention the fact that it takes a long time for the majority of hosting providers to answer the tickets themselves.

Integrated Ticketing System in Hosting

Our hosting come with an integrated ticketing system, which is an indivisible part of our custom-created Hepsia Control Panel. In contrast to other analogous tools, Hepsia allows you to manage everything associated with the hosting service itself in the very same place – invoices, web files, e-mails, trouble tickets, etc., avoiding the necessity to log in and out of different admin dashboards. In case you have any technical or pre-sales questions or any difficulties, you can open a ticket with just a few clicks without needing to sign out of your Control Panel. In the meantime, you may select a category and our system will present you with a variety of articles, which will supply you with more info and which may help you resolve any given problem even before you open a ticket. We guarantee a support ticket response time of no more than one hour, even in case it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

If you have a semi-dedicated server account with us and you’d like to get in touch with our technical support team representatives, you will be able to post a support ticket directly from your Hepsia hosting Control Panel instead of going through an entirely different support platform like you’ll have to do with the vast majority of web hosting companies out there. Our integrated trouble ticket system will permit you to submit a new ticket without difficulties and to look through older tickets using a smart search box. You will also be able to read the applicable knowledgebase articles that our system will offer you depending on the problem category that you select for your new ticket. You can accomplish all of these operations without leaving your Hepsia Control Panel at any moment, which suggests that in case you experience any difficulty or have a query, you can touch base with our technicians and solve the given issue in less than one hour through one platform.