A live chat is one of the many channels of communication provided by some web hosting companies as part of their support services. Determined by the company, the chat can be used for billing, pre-sales and/or tech assistance. This method of communication is faster as compared to a support ticket and it'll make it much more unlikely to misspell or misunderstand something as compared to a telephone call with a representative. In addition, if the problem that you have requires some time to be examined and taken care of, you'll be able to do something different in the meantime instead of just waiting, like you'd have to do if you call. You can also employ a live chat support service free of cost provided that you have web accessibility even if your website hosting supplier is situated in a different country and they do not have a local phone number that you can call.

Live Chat Support in Hosting

We provide a live chat support service for all hosting that we offer and we can help you with almost everything in real time. If you do not have an account with us yet, we can provide you with more details about the plans so as to help you to pick the most appropriate package. In case you are a current client, we can assist you with any general or billing issue plus with plenty of common tech issues, for example an email address installation in a desktop email client. If you are unable to phone us for whatever reason or you are in some country where we do not have a local telephone number, our live chat is the best way to contact us. Certainly, some matters need longer time to investigate and test, so you'll have to open a ticket to our technicians, however, we are able to save you time and help you with quite a lot of problems on the chat.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as part of our services, which means that when you have any kind of questions about our semi-dedicated servers, you'll be able to get in touch with our customer support team at any time regardless if you've already purchased an account or not. In general, the chat service is intended for billing, pre-sales and general questions and problems, yet we will help you with quite a few tech questions too. We can help you select the proper package for your sites if you do not have an account yet, we can respond to all of the billing questions or issues you may have or we can assist you with setting up your new e-mail address on your computer or smart phone - all the aforementioned will be done quickly since our live chat service is available all day long, every single day. No matter when you want help, you'll be able to talk with an agent and save time and effort.