Should you ever encounter a problem with your site and be unable to fix it, ask the respective web hosting provider’s technical support staff to assist you to bring the site back online. A fast resolution would be the perfect scenario, but lots of companies respond within 24 hours and even more, especially if you are doing business with a hosting reseller. Even if your problem can be resolved swiftly, your site may not work correctly or it may not be accessible whatsoever for an extended time period, so you may lose prospective customers because it is very unlikely that anyone will ever revisit a website that’s faulty. That’s why, you need to make certain not only that you can reach your web hosting provider, but also that they can answer and help you in a well-timed manner. If a web application update does not proceed smoothly or you erase something mistakenly, for example, the website should be fixed speedily in order to prevent protracted unreachability.

One-Hour Response Guarantee in Hosting

With a hosting from our company, you can just forget about waiting around for hours, or even a whole day, to receive an answer to a tech support ticket or an email. Irrespective of when you contact us, we will respond to you within maximum 1 hour with any technical and sales queries you may have. In fact, our actual response time hardly ever surpasses 20-30 minutes. Since we’re on duty 24-7-365, you will always obtain help in a timely fashion and we understand precisely how crucial that is in the Internet age. Shortly after you contact us, we will reply to your inquiries. If you run into any technical obstacle, we’ll tackle it for you, or we will supply you with all the required information if there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from our company, you can take advantage of our truly fast support service. You will get a reply to any trouble ticket submitted via the hosting Control Panel or e-mail sent to our client and tech support team in less than an hour. The response time is guaranteed and it applies irrespective of the issue – billing or technical. It often takes far less time to investigate and solve a problem. We’ll supply you with more information in case the solution involves something that has to be done on your end. In case you get in touch with us during national holidays or weekends, the response time will be the same and due to the fact that our support staff will be at your disposal night and day, you will receive instant help for any billing, technical or general issue irrespective of the hour.