Although this is not the most importantfactor in order to recognize a dependable hosting company from a bad one and a reseller from a real provider, having the option to call and talk to a live person is a sign that you are not working with a one-person firm and that you'll be able to reach somebody when you're in need of support. The phone support for website hosting services may vary from common to professional, which means that the issues that can be resolved through a phone call differ based on the particular company. Usually, these issues are more basic and include billing or 1st level tech issues as more complex matters generally need a support ticket where both you and the sysadmins can follow what's going on with a specific issue. Nonetheless, having the option to phone call your service provider can save you considerable time and efforts for the numerous small issues which may eventually show up when you manage your hosting account.

Phone Support in Hosting

As we have live phone support 14 hrs a day, you can get in touch with us and speak with one of our customer support agents to get more info about all hosting that we provide and make sure that our servers match the system requirements for your web sites prior to purchasing anything. For your convenience, we now have telephone numbers on three different continents and you can call the one closer to you - in the U.S.A., the UK or Australia. If you are already a customer, you can give us a call about general and billing matters, and about some tech ones. If the situation is strictly technical or it requires longer time to investigate, you will have to use our ticketing system, which will allow both you and our tech support crew to monitor the details given by each side.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server plans that we offer include live phone support for fourteen hours every day. If you are not sure which plan is appropriate for your websites, you want to find out more about a package's specifications or you're looking for any other type of information about our solutions, you are able to call any of the local numbers that we have in the United States, the UK and Australia and our support representatives will help you. In case you already own an account, you are able to contact us about sales and general matters, although we're often able to help with a multitude of technical issues as well. For strictly technical issues you will have to use our built-in ticketing system where the communication between you and our technical support crew will be in 1 place, which is the better option in case your trouble requires more time to be solved or it has to be escalated to our sysadmins.